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Sanford Guide Account FAQs

What is a Sanford Guide account?

A Sanford Guide account is a free service that allows users of Sanford Guide mobile apps to automatically back up and sync their data across all devices.

Sanford Guide account:

  • Allows you to view and manage your subscriptions
  • Allows you to manage your communications preferences
  • Allows you to sign in to the app from any device (iOS or Android)
  • Saves your usage data (if you opt in)
  • Backs up and syncs your bookmarks, notes, and preferences

How do I get a Sanford Guide account?

All Sanford Guide subscribers must have a Sanford Guide account to access our services. Don't worry - it's easy and we respect your privacy.

If you subscribe directly through Sanford Guide (through our website, through your employer, or by redeeming a license key), you already have one and no further action is required to take advantage of our services.

 

If you subscribe through the Apple App Store or Google Play (through the app), you can register for this free service by following the steps below.

 

Step 1: Update to the current version of the app
Download the current version of the app from the Apple App Store or Google Play. If you're downloading the app to a new device but have already associated your subscription with a Sanford Guide account, you'll be taken to a Sign In screen and can skip the rest of these steps.

 

Step 2: Open the app and tap the "Sign In or Subscribe Now" button.
 

Step 3: Enter the requested information and tap "Continue"
Enter your name, select your occupation, and enter the email address and password you'd like to associate with your account. This email address will be used to ensure the security of your account, and to send you important information pertaining to your subscription.

If you'd be interested in receiving information about product features and discounts, be sure that the "Email me discounts and product release information" toggle is ON. We won't sell your information, won't send you more than one marketing message per month, and you click a link in our messages to unsubscribe at any time. Use of your information is governed by our Privacy Policy.

 

Already have a Sanford Guide account and need to add this subscription to it? No problem. Just enter your information and tap "Continue"

 

Step 4: Enter the verification code you receive in your email
Check your email at the address you entered for a verification code from Sanford Guide and enter it in the app. If you don't see the email, check your Junk or Spam folder. This is also a good time to add Sanford Guide to your Contacts or "Safe Senders" list so that you can be sure to receive account-related messages from us in the future.

 

All Done!

How do I manage my Sanford Guide account?

Visit https://account.sanfordguide.com/ to view all of your Sanford Guide account information, download your usage data, or edit your preferences. Once you've logged into your Sanford Guide account from your app, you can also manage many of your preferences from the app's Account screen, and these preferences will automatically sync to the cloud.

Will you sell my data or use it to spam me?

Absolutely not! We value your privacy and hate spam. Our collection of your data is governed by our Privacy Policy. Your data will only be used to help us optimize your experience, to provide you with evidence of use for auditing or expense justification purposes, and if you get your subscription from your employer, to help them optimize their antimicrobial stewardship efforts. You can view and download your usage at any time through a link on the app's Account screen. You also have the ability to opt into or out of our marketing emails, which we limit to one per month (at most).

I still have questions. Can you help me?

Of course! Please feel free to give us a call during business hours (M-F, 9-5 US ET) or use this form to contact tech support and we'll get back to you within 24 hours. We want to make sure that this upgrade is easy for all of our customers, so do not hesitate to contact us if you have questions.

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